Privacy & Cookies
Here at Gatehouse Candles we take your privacy seriously. We will only use the personal information you provide to administer your account and to provide the products and services you have requested from us. By providing information like your name, email address and telephone number you agree to us contacting you with regards to the information you request.
Cookies are small pieces of data stored on your website browser, usually used to keep track of your movements and actions on a site. There are two types of cookies Session and Persistent.
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.
Please look at the information below to view which cookies Wix places on Wix sites:
SV Session cookie - this is a persistent cookie and is used to identify unique visitors and tracks a visitor's session on a site
HS cookie - this is a session cookie and is used for security
XSRF-TOKEN cookie - This is a session cookie and is used for security
SM Session - this is a persistent cookie (2 weeks) and will identify members that are logged into the site
TS xxxxxxxx (where x is replaced with a random series of numbers and letters) - this is a session cookie and is used for security
TS xxxxxxxx_d (where x is replaced by a random series of numbers and letters) - this is a session cookie and is used for security
RequestID - this is a session cookie and tracks visitor behaviour and measures site performance
Information we monitor about visitors
Changes to this Policy
Postage & Packaging
All orders are sent from the UK using the services of Hermes or the Post Office. The delivery cost will be added to your order at the checkout and is set at £2.99 per order (UK Mainland Only).
The delivery rates quoted include packaging. If you are located outside of the U.K. Please contact us for more details.
Refunds & Returns
We want you to be completely satisfied with your purchase from us. If for any reason you’re not happy with your items Gatehouse Candles operates a fair policy of accepting returns.
Please include all details of your order within your email so that we can identify it correctly on our system. Once we have received your request we will get in touch to let you know how to go about returning your items or issue a refund.
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