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Our Policies

Privacy & Cookies 


Here at Gatehouse Candles we take your privacy seriously. We will only use the personal information you provide to administer your account and to provide the products and services you have requested from us. By providing information like your name, email address and telephone number you agree to us contacting you with regards to the information you request.


Cookies are small pieces of data stored on your website browser, usually used to keep track of your movements and actions on a site. There are two types of cookies Session and Persistent.

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Please look at the information below to view which cookies Wix places on Wix sites:

SV Session cookie - this is a persistent cookie and is used to identify unique visitors and tracks a visitor's session on a site

HS cookie - this is a session cookie and is used for security

XSRF-TOKEN cookie - This is a session cookie and is used for security

SM Session - this is a persistent cookie (2 weeks) and will identify members that are logged into the site

TS xxxxxxxx (where x is replaced with a random series of numbers and letters) - this is a session cookie and is used for security

TS xxxxxxxx_d (where x is replaced by a random series of numbers and letters) - this is a session cookie and is used for security

RequestID - this is a session cookie and tracks visitor behaviour and measures site performance

Information we monitor about visitors

During any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before. Cookies help to deliver a more-user friendly and improved website experience.


Changes to this Policy

Any changes to our Privacy Policy will be updated on this page and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. We request that you read this document each time you use our website to ensure that this Policy still meets with your approval.If you would like your data to be accessed, updated or removed please request this via email


Postage & Packaging 

All orders are sent from the UK using the services of Hermes or the Post Office. The delivery cost will be added to your order at the checkout and is set at £2.99 per order (UK Mainland Only).

The delivery rates quoted include packaging. If you are located outside of the U.K. Please contact us for more details.


Refunds & Returns

We want you to be completely satisfied with your purchase from us. If for any reason you’re not happy with your items Gatehouse Candles operates a fair policy of accepting returns. 


Please advise us of your wish to return your goods, including the reason(s) why, by email to: or by telephone: 07941 473766 within 7 days of delivery.

Please include all details of your order within your email so that we can identify it correctly on our system. Once we have received your request we will get in touch to let you know how to go about returning your items or issue a refund.


Payment Methods

  • Most major cards 

  • Paypal

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